 APRO: The Official Voice of the Rent to Own Industry
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 Rent-to-own News
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Rent-to-own News - Louisville Ashley Furniture HomeStores Receive Better Business Bureau ethics award
The Better Business Bureau recently announced Ashley Furniture HomeStores in Louisville, operated by KHF Holdings, LLC, is the winner of its 2010 Torch Award for Marketplace Ethics in the small business category.
The Torch Award is the result of years of conscientious efforts from the Ashley Furniture HomeStores in Louisville, according to Chris Caprio CEO/President of KHF Holdings, LLC.
“We are honored to be the small business recipient of the 2010 Torch Award for Marketplace Ethics," Caprio said. "This award comes after many years of hard work building a positive reputation within the community while maintaining ethical business practices. We have been working hand in hand with the Better Business Bureau to ensure the operations of our business are conducted properly.
Our ultimate goal is to provide a remarkable customer experience while continuing to support the community through moral business practices.”
Ashley Furniture Homestores of Louisville has been a BBB accredited business since 1/22/2004 and maintains an “A” BBB rating.
The Better Business Bureau (BBB) conducts the annual awards program to gain public recognition for businesses and non-profit organizations that maintain a solid commitment to conducting their business practices in an ethical fashion.
The local branch of the Better Business Bureau serves Louisville, Southern Indiana and Western Kentucky. Ashley Furniture HomeStores, as well as other winners and finalists of the Torch Award were honored at the BBB luncheon held on November 3, 2010 at the Olmsted in Louisville, KY.
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2012 APRO Convention and Trade Show July 24-26, Memphis, TN
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
 CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine March-April 2012.
A New Rent-to-Own Experience by Neil Ferguson Here’s the lowdown on APRO’s 2012 Convention and Trade Show, July 24-26 in Memphis. The RTO industry’s big event will offer many valuable experiences, including insights on how to turn your stores into “experiences”–the good kind for consumers
Who Is Your Competition? by Bill Keese In order to expand your customer base, you can learn a lot by observing your competitors. But first, you need to figure out just who they are. If you think your only competition is the rent-to-own store down the street, you’re not considering the bigger picture. APRO’s executive director offers a big-picture perspective.
A Review of Online Customer Complaints by Ed Winn III While rent-to-own companies have not cornered the market on negative reviews posted on consumer complaint websites, it’s no surprise that there are cyberspace beefs against RTO. APRO’s general counsel reviews some of them in search of a pattern and he considers appropriate response to online complaints.
Rent-to-Own Families, Part VIII by Kristen Card Our series of family-run rent-to-own businesses continues with profiles of the Homeiers in Kansas and two Texas-based sets of kindred colleagues, the Spangles and the Weisblatts.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
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Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |