What is APRO?

What is APRO? - APRO's Rent-to-Own Collection Practices

These collection guidelines were initiated by the Association of Progressive Rental Organizations for its members and their businesses. Use this link to download a printable PDF of the Collection Practices that you may wish to display in your stores.

 

APRO has also created a list of Code of Ethics in conjunction with these Collection Practices.

 

 

The objective of the relationship between a customer or potential customer and any APRO member—including each employee of the member company—is a continuing mutually beneficial relationship. All contracts with customers shall be conducted in an honest, courteous and professional manner in conformance with all pertinent laws.

Each and every customer shall be treated with respect.

There is no place for profane or obscene language in any communication with or about a customer or potential customer.

Under no circumstances is there a reason for violence or threat of violence to the customer or his or her property.

A customer shall be contacted regarding his or her account only between the hours of 8 a.m. and 9 p.m. (local time), unless he or she provides prior consent to be contacted at other times.

Contacts with a customer at his or her place of work shall not in any way jeopardize the customer’s status with the employer.

In contacting a customer, members of APRO shall represent openly and honestly the identity of the contacting person and the reason for making the contact.

There is never any justification for use of force or unusual or illegal entry to any place where the member’s property is believed to be.

APRO, by this policy statement, expresses no opinion as to the legality of the various collection practices that may be employed by different dealers. APRO is concerned with enhancing the image of the rent-to-own industry in the eyes of the public; APRO is not organized to tell APRO rental dealers how to conduct their businesses.
Join APRO Today!

For more information:
800/204-2776, ext. 109
Fax 512/794-0097
E-mail Shelley Martinek, APRO's member services director




2012 APRO Dave Egan
Legislative Conference
April 17-19, Washington, D.C.
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here.

CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE

 

RTOHQ: The Magazine’s upgraded digital format

APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine November-December 2011.

 

Marketing Matters

This year marks the launch of a marketing campaign initiated by APRO to build the rent-to-own customer base. It will be a multi-year endeavor employing multiple strategies. In this and upcoming issues of our magazine, we will address the many facets of marketing that affect our industry.

 

Striving for an A with the BBB

by William E. Freeland

Consumers often refer to the Better Business Bureau's ratings to help them make rental and purchasing decisions. National Rent-to-Own's human resource manager outlines the steps every RTO company should pursue to help earn an A+ from the BBB.

 

Creating an Extraordinary Customer Experience

by Bill Keese

Apple does it. Southwest Airlines does it. Can the rent-to-own industry also garner a national reputation for exceptional service and, in the process, attract new customers?

 

BB and BBQ on Beale Street

Memphis' reputation for tremendous food, groundbreaking music and Southern charm is well deserved. It's not too early to start planning your trip there next July for APRO's 2012 Rent-to-Own Convention and Trade Show.

 

Card Talk

by Ed Winn III

Credit and debit card payments are on the rise in rent-to-own. So are the risks in keeping such transactions secure.

 

Rent-to-Own Families, Part VI

by Kristen Card

No, you're not seeing double, or are you? Our latest profiles of kindred colleagues include two sets of twins-the Botkins and the Kimbles. And in Kansas, a son and daughter help their dad keep business running Strong.

 

 

Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.

 

Association of Progressive Rental Organizations
1504 Robin Hood Trail
Austin, Texas 78703
800/204-2776, ext. 103
Fax 512/794-0097