What is APRO?

What is APRO? - APRO's Rent-to-Own Code of Ethics

These ethics guidelines were devised by the Association of Progressive Rental Organizations for its members and their businesses. You may also download a printable PDF of the Code of Ethics that you may wish to display in your stores.

 

APRO has also created a list of Collection Practices in conjunction with the Code of Ethics.

 

Members shall abide by the Articles of Incorporation and the Bylaws of the Association.

Members shall develop and encourage the practice of high standards of personal and professional conduct among themselves.

Members shall provide high-quality rental goods and services to their customers and to the community in which they live.

Members shall respect the privacy of their customers.

Members shall uphold and improve the integrity of the industry by affirmations of truth and fairness, by building good will, and by providing beneficial goods and services to customers and others concerned with the industry.

Members shall provide opportunities for the interchange of experiences, opinions and knowledge through meetings, discussions and publications, for the improvement of the industry, for the benefit of customers, suppliers and the community.

Members shall provide and maintain a clean and orderly place of business that is inviting to their customers.

Members shall maintain their inventory in a clean, safe and operating condition and furnish the best products available for customer rental.

Members shall establish and maintain prices of their products and services for economy, convenience, and maximum benefit to their customers and to obtain a reasonable profit for themselves.

Members shall promote the use of rental goods and services and shall educate members and the public in the advancement, improvement and uses of the rental industry.

Members shall recruit employees of other members only during an employee’s personal time and never on or about the premises of other members.

Members who successfully recruit the employee[s] of another member shall insist that the employee[s] return all confidential and proprietary, information, including customer lists, to the former employer without making use of any such information.

Members shall promote the purpose and effectiveness of the rental industry by any and all means consistent with the public interest.

Members shall adhere to the Collection Practices Policy of the Association.

 
Join APRO Today!

For more information:
800/204-2776, ext. 109
Fax 512/794-0097
E-mail Shelley Martinek, APRO's member services director




2012 APRO Dave Egan
Legislative Conference
April 17-19, Washington, D.C.
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here.

CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE

 

RTOHQ: The Magazine’s upgraded digital format

APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine November-December 2011.

 

Marketing Matters

This year marks the launch of a marketing campaign initiated by APRO to build the rent-to-own customer base. It will be a multi-year endeavor employing multiple strategies. In this and upcoming issues of our magazine, we will address the many facets of marketing that affect our industry.

 

Striving for an A with the BBB

by William E. Freeland

Consumers often refer to the Better Business Bureau's ratings to help them make rental and purchasing decisions. National Rent-to-Own's human resource manager outlines the steps every RTO company should pursue to help earn an A+ from the BBB.

 

Creating an Extraordinary Customer Experience

by Bill Keese

Apple does it. Southwest Airlines does it. Can the rent-to-own industry also garner a national reputation for exceptional service and, in the process, attract new customers?

 

BB and BBQ on Beale Street

Memphis' reputation for tremendous food, groundbreaking music and Southern charm is well deserved. It's not too early to start planning your trip there next July for APRO's 2012 Rent-to-Own Convention and Trade Show.

 

Card Talk

by Ed Winn III

Credit and debit card payments are on the rise in rent-to-own. So are the risks in keeping such transactions secure.

 

Rent-to-Own Families, Part VI

by Kristen Card

No, you're not seeing double, or are you? Our latest profiles of kindred colleagues include two sets of twins-the Botkins and the Kimbles. And in Kansas, a son and daughter help their dad keep business running Strong.

 

 

Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.

 

Association of Progressive Rental Organizations
1504 Robin Hood Trail
Austin, Texas 78703
800/204-2776, ext. 103
Fax 512/794-0097