About Rent-to-Own

About Rent-to-Own - The rent-to-own customer

Rent to own customers - who is the customer of rent-to-own?The rent-to-own transaction is the most flexible transaction in the marketplace today. The fact that customers can return a product at any time for any reason distinguishes itself as a unique and valuable transaction filling many niches. Consumers have choices.

 

They can buy used merchandise, which many customers do through their local rent-to-own store. Consumers can save the money and buy outright. And, recently with the new credit scoring system developed by Credco., many consumers choose rent-to-own to begin a payment plan that demonstrates a payment history, thus elevating those consumers into—or a return to—credit-worthy status.

 

Only rent-to-own offers the consumer the flexibility of a no-obligation, no-penalty return transaction that provides an ownership option and, now, the choice to show financial stability that can help the consumer to home ownership and beyond. The rent-to-own customer spans a diverse group of consumers with varying needs:


Rent-to-own fulfills immediate needs


  • The big-screen TV for the big game: One of the busiest periods for the rent-to-own industry is during Super Bowl weekend when millions of Americans rent a big-screen television and extra furniture for their Super Bowl party. Rent-to-own’s delivery, set-up and pick-up service make it easy and affordable.
  • The refrigerator is broken: When your appliances such as your refrigerator is being repaired and you do not want to live out of an ice chest for a week, rent-to-own can deliver, set-up and pick-up a refrigerator for your short-term use, making your inconvenience a small one.


Rent-to-own fulfills short-term needs


  • Seasonal work: Rent-to-own dealers help furnish the spring-training housing for many professional sports teams such as the Cincinnati Reds and Los Angeles Dodgers. These athletes have been relocated for a few months and need furnishings while they dust off their throwing arms or vie for a spot on the team. Rent-to-own offers the short-term renting solution to make their stay as pleasant and convenient as possible.
  • The business executive: Many business executives find themselves with short-term needs on a monthly, semi-annual or annual assignment. The no-obligation rent-to-own option in the marketplace allows them to furnish their temporary housing with current, name-brand products making their short-term stay a comfortable one.
  • The seasonal traveler: Many retired northerners flock to the Southern U.S. during the winter months. Rent-to-own makes it convenient for these travelers to update their furnishings without locking them into a long-term commitment.


Rent-to-own helps those wanting to avoid a big investment in an uncertain purchase


  • Musical instruments: One of the most popular products offered on a rent-to-own basis is musical instruments. Many parents worry that their children might lose interest in a musical instrument and are hesitant to put a purchase of that kind on the family credit card. This uncertainty plays a role in the consumer’s choice. Rent-to-own gives the consumer the flexibility to discontinue payments at any time should the child lose interest in the musical instrument. It also provides the added benefit of applying payments to ownership should the consumer decide she/he would like that option. No other transaction in the marketplace provides the flexibility in terms of ownership and payment options with a no-penalty return.
  • Computer rentals: With the rapid change in technology, many consumers are renting computers and turn them in when a newer model is available.
  • Flexibility in decor: Many decorators know that rent-to-own carries the quality, name-brand furniture they want, giving them the flexibility to change decor frequently. Rent-to-own gives the consumer many choices traditional retail does not.


Rent-to-own offers a long-term ownership option


  • Bankruptcies and credit issues: With the recent tightening of bankruptcy laws, many consumers find their credit so damaged that options are limited. That’s not the case with rent-to-own. Because credit is not a factor when renting-to-own, many consumers turn to rent-to-own to continue to find the name-brand home furnishings they need and want. With rent-to-own prices being lowered throughout the country and the many payment options rent-to-own provides, rent-to-own is quickly becoming the option among few options for many in the marketplace.
  • For those who cannot afford to buy outright: A recent financial survey reported that there are more than 50 million un-banked consumers in the economy that traditional retail avoids or rejects. Rent-to-own is there to offer these consumers the option of obtaining the home furnishings they need without the obligation found in a credit agreement. With uncertain employment or fixed incomes, rent-to-own provides consumers with an option for new, brand-name merchandise with payment options to make it affordable and competitive to retail. If a consumer chooses to pay weekly payments for two years, that consumer pays much more for the merchandise than if the consumer pays monthly payments for six months—which is a payment plan much more competitive with retail.




2012 APRO Dave Egan
Legislative Conference

April 17-19, Washington, D.C.
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here.

CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE

 

RTOHQ: The Magazine’s upgraded digital format

APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine November-December 2011.

 

Marketing Matters

This year marks the launch of a marketing campaign initiated by APRO to build the rent-to-own customer base. It will be a multi-year endeavor employing multiple strategies. In this and upcoming issues of our magazine, we will address the many facets of marketing that affect our industry.

 

Striving for an A with the BBB

by William E. Freeland

Consumers often refer to the Better Business Bureau's ratings to help them make rental and purchasing decisions. National Rent-to-Own's human resource manager outlines the steps every RTO company should pursue to help earn an A+ from the BBB.

 

Creating an Extraordinary Customer Experience

by Bill Keese

Apple does it. Southwest Airlines does it. Can the rent-to-own industry also garner a national reputation for exceptional service and, in the process, attract new customers?

 

BB and BBQ on Beale Street

Memphis' reputation for tremendous food, groundbreaking music and Southern charm is well deserved. It's not too early to start planning your trip there next July for APRO's 2012 Rent-to-Own Convention and Trade Show.

 

Card Talk

by Ed Winn III

Credit and debit card payments are on the rise in rent-to-own. So are the risks in keeping such transactions secure.

 

Rent-to-Own Families, Part VI

by Kristen Card

No, you're not seeing double, or are you? Our latest profiles of kindred colleagues include two sets of twins-the Botkins and the Kimbles. And in Kansas, a son and daughter help their dad keep business running Strong.

 

 

Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.

 

Association of Progressive Rental Organizations
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Austin, Texas 78703
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Fax 512/794-0097