 APRO: The Official Voice of the Rent to Own Industry
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APRO's Exclusive Rent-to-own Audio and Podcasts
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Rent to own Audio & Podcasts: Kevin Quinn, Quality Rentals
Kevin Quinn is the owner of 20 Quality Rentals rent-to-own stores and two RNR Custom Wheels and Tires stores, all in Washington.
Kevin, a past president of the Association of Progressive Rental Organizations, has been a TRIB Group member since the mid 1990's. Quinn has seen the industry through a number of phases. As a 6-year president of APRO in the early 1990's, Quinn presided over one of the most tumultuous periods in the history of the rent-to-own industry in which it was targeted by both Congress and the IRS. In this exclusive podcast, Quinn revisits some of the industry's triumphs during that period and discusses the prospects of the industry's federal legislative effort this session. "The best issue we have on tap right now is the economic issue of jobs," Quinn said. "If we were legislated out of business, all the vendors and the jobs at the store level and the distributors and the shipping companies, Congress doesn't want to see those jobs gone." Quinn said the unique character of the transaction deserves a hearing and remains its greatest strength. What I've always tried to impress to anyone who is a critic of our business is what is the value of a transaction that the customer can get and out of without incurring any debt," Quinn said. "That is something I think Congress needs to hear about, especially today." | ||||
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2012 APRO Convention and Trade Show July 24-26, Memphis, TN
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
 CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine March-April 2012.
A New Rent-to-Own Experience by Neil Ferguson Here’s the lowdown on APRO’s 2012 Convention and Trade Show, July 24-26 in Memphis. The RTO industry’s big event will offer many valuable experiences, including insights on how to turn your stores into “experiences”–the good kind for consumers
Who Is Your Competition? by Bill Keese In order to expand your customer base, you can learn a lot by observing your competitors. But first, you need to figure out just who they are. If you think your only competition is the rent-to-own store down the street, you’re not considering the bigger picture. APRO’s executive director offers a big-picture perspective.
A Review of Online Customer Complaints by Ed Winn III While rent-to-own companies have not cornered the market on negative reviews posted on consumer complaint websites, it’s no surprise that there are cyberspace beefs against RTO. APRO’s general counsel reviews some of them in search of a pattern and he considers appropriate response to online complaints.
Rent-to-Own Families, Part VIII by Kristen Card Our series of family-run rent-to-own businesses continues with profiles of the Homeiers in Kansas and two Texas-based sets of kindred colleagues, the Spangles and the Weisblatts.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
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Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |